Homepage - Account Overview
Definition of Terms
Account Overview Metrics
- Article Galaxy Transactions (Pie Chart): represents the distribution of transactions accumulated over the indicated time period.
- Total Transactions: represents the total number of transactions accumulated over the indicated time period.
- Article Spend: represents the total expenditure (in USD) accumulated over the indicated time period.
- Active Users: represents total number of active users on your account.
Type of Transactions (Pie Chart Details)
- Document Delivery Purchases: reprsents the transactions in which an article (PDF) was delivered by us, which typically results in a charge.
- PDF Library - Repository: represents the transactions in which an article is already owned, avoiding duplicates purchases.
- Subscription Bounceback: represents the transactions in which the requested article is likely part of a customers subscriptions and one of the following actions occurs:
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- Stop the standard document delivery process within Article Galaxy and notify a 'Customer Admin' that there is an order requiring their attention. This item is likely accessible within the organizations subscriptions and will be completed by the 'Customer Admin'.
- Stop the standard document delivery process within Article Galaxy and allow the Reprints Desk/Research Solutions systems and/or staff to fulfill the requested article from a customers subscription access.
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- Publisher PPV/Tokens - represents the transactions in which the requested article is likely part of a customers PPV/Token package and one of the following actions occurs:
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- Stop the standard document delivery process within Article Galaxy and notify a 'Customer Admin' that there is an order requiring their attention. This item is likely accessible within the organizations Pay-Per-View Token package and will be completed by the 'Customer Admin'.
- Stop the standard document delivery process within Article Galaxy and allow the Reprints Desk/Research Solutions systems and/or staff to fulfill the requested article from a customers Pay-Per-View Token package.
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- Article Galaxy+ - represents the transactions in which an article (PDF) was delivered by us, and that article was included in the organizations Article Galaxy+ package.
- Rental - represents the transactions in which an article was requested and completed as a rental within the designated time period.
- Cancelled: represents the transactions in which an article was cancelled. Typically, cancelled orders are those items requested by the user or the admin to be cancelled.
- Other: is a general description showing those transactions that do not fall into any of the typical transaction types that we do report. These items are rare.